DOBRA doo (Ustanička 204a, lokal 22, 11000 Belgrade, Serbia) owns this site and is the controller of the data we collect through it. This policy explains what data we collect, why, and what your rights are.
What data we collect
Contact form and questionnaire: name, phone or email, business type (single store/chain), what you'd like to improve, and the recommended solution based on your answers.
Newsletter sign-up: email address.
Client testimonials: name, store/company name (optional), phone or email (optional), review text, rating, and your consent to publish.
Automatically, through Google Analytics and Microsoft Clarity: which pages you visit, device and browser type, approximate location (city/country level), and your behaviour on the site — including session recordings and click heatmaps through Clarity.
Why we collect this data
To respond to your inquiry and send the proposal or estimate you requested.
To send you our newsletter, if you signed up.
To publish your review on the site, only with your explicit consent.
To understand how the site is used and to improve it (Google Analytics, Microsoft Clarity).
Who has access to your data
DOBRA doo — we personally read and process inquiries and sign-ups.
Resend — the service used to send emails from the site (contact form, newsletter sign-up, testimonials).
Google (Analytics) and Microsoft (Clarity) — as processors of site-usage data, under their own privacy policies.
We do not sell or rent your data to third parties.
How long we keep your data
Data from the contact form, newsletter, and testimonials is kept for as long as needed for our collaboration with you, or until you ask us to delete it.
Google Analytics and Microsoft Clarity retain site-usage data according to their own default retention periods.
Cookies
Google Analytics and Microsoft Clarity set cookies to measure visits and behaviour on the site.
You can control or block cookies through your browser's settings.
Your rights
You have the right to request access to, correction of, or deletion of your data, and to withdraw consent to publish a testimonial.
For any request, write to us at dobra.doo.beograd@gmail.com.